SelfieShift Support

Allow camera and photo access when the app asks for permission.
Take or choose a photo, enter Salon or Barber Shop, and select one or more effects.
Add effects to the queue, tap Generate, then save the result when it finishes.

AI edits run as secure jobs and can continue even when your screen turns off.

You can combine hair, makeup, eyes, and a background in one generation queue.
One completed generation uses one ticket; failed attempts should not reduce your balance.
When you reopen the app, sign in to the same account to retrieve the completed job.

Purchased tickets are added to your SelfieShift account and never expire.

Buy on iPhone through Apple, on Android through Google Play, or on the website through Stripe.
Use the same SelfieShift account on every device to see the same balance.
If a purchase is missing, sign in again and send us the receipt or order ID—never your card details.

Your photo is transmitted only when you deliberately choose a feature that requires AI processing.

On-device previews and local filters stay on your device whenever possible.
AI generations send the selected image to SelfieShift’s secure processing service.
Do not attach private photos, passwords, or payment information to a support message.

Most issues can be resolved by checking permissions, connectivity, and your account.

Confirm SelfieShift has permission to use the camera and save to Photos.
Check your connection, reopen the app, and confirm you are signed in.
If the issue continues, send the phone model, system version, and exact steps that reproduce it.

CONTACT

Didn’t find the answer?

Send us the details. Never include passwords, private photos or payment information.

You can also email support@selfieshift.io. We’ll reply to the address you provide.